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Finalists Announced

We’re delighted to announce the finalists for this year’s Turkey Customer Experience Awards!

Congratulations to everyone who made the shortlist - you’ve all done incredible work to take your organisations to the next level.

Now it’s time to book your seats and start preparing your presentation. Good luck, and see you at the Awards Finals and Ceremony on June 2!

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Customers at the Heart of Everything™: Sponsored by Sendeo

Anadolu Sigorta
HEPSIBURADA
Hopi
Petrol Ofisi
Renault
Watsons Turkiye

Customer Experience in the Crisis

Kaleseramik
Petrol Ofisi
Pronet
Stellantis Turkey
VESTEL

Customer-Centric Culture

Borusan Oto
Sodexo
Stellantis Turkey
VESTEL
Vodafone Turkey

Customer-Centric Culture - Retail

Bizim Toptan
DeFacto
Mediamarkt
Watsons Turkiye

B2B Customer Experience

Bizim Toptan
Eczacibasi Vitra
MAPFRE Sigorta
Nestle Proffesional
Opet Fuchs
Sodexo
Tofas

Best Customer Service (up to 10,000 employees)

Bizim Toptan
Borusan Otomotiv
KALESERAMIK
Mediamarkt
Pegasus
Turkcell
Vodafone Turkiye

Best Customer Service (over 10,000 employees)

Dacia
Samsung Electronics Turkiye
Sodexo
Zurich Insurance

Best Use of Insight & Feedback

Borusan Oto
Samsung Electronics Turkiye
Sodexo Benefits and Rewards Services
Turkcell
Vodafone Turkiye
Zorlu Enerji

Best Use of Insight & Feedback - Retail and Wholesales

Eczacibasi Vitra
HEPSIBURADA
Hopi

Best Use of Technology: Sponsored by Webhelp

Petrol Ofisi
Samsung Electronics Turkiye
Tofas
Turkcell
Vodafone Turkiye

Best Use of Technology - Retail and Wholesales

Arzum
Bizim Toptan
Eczacibasi Vitra
Koton
TeknoSa

Best Use of Technology - Financial and IT Services

Akbank
Aksigorta
Anadolu Hayat Emeklilik
Desk 360
Groupama Sigorta
Dogus Teknoloji

Business Change and Transformation (up to 5,000 employees)

HEPSIBURADA
Kocfinans
Pegasus
Pronet
TeknoSa
Watsons

Business Change and Transformation (over 10,000 employees)

Akbank
Koton
Stellantis
Zurich Insurance

Best Customer Experience Strategy

Anadolu Sigorta
Allianz
Borusan Otomotiv
MAPFRE Sigorta
Nestle Proffesional
Vodafone Turkiye
Yapi Kredi Bank

Employee-Driven CX

Akbank
ING Bank Turkiye
Pegasus
Vodafone Turkiye

Best Innovation in CX - Large Organisation

Borusan Oto
Eczacibasi Vitra
IBB - Istanbul Metropolitan Municipality
Renault
Turkcell
Vodafone Turkiye

Best Innovation in CX - SME

Arzum
Desk 360
Hopi

Best Measurement in Customer Experience: Sponsored by Pisano

Doganlar Mobilya
Eczacibasi Vitra
Koton
Sodexo
Turkcell
Vodafone Turkiye
Zurich Insurance

Best CX in Health & Wellbeing

Aksigorta
Allianz
Eczacibasi Vitra

Customer Relationship Management

DeFacto
Eczacibasi Vitra
Kocfinans

Customer Growth Strategy

DeFacto
MAPFRE Sigorta
Tofas

CX Transformation (up to 5,000 employees)

Borusan Oto
Kocfinans
Pegasus
TeknoSa
Zorlu Enerji

CX Transformation

Nestle Proffesional
Stellantis Turkiye
Vodafone Turkiye

Product or Service Development

Anadolu Hayat Emeklilik
Anadolu Sigorta
Desk 360
Eczacibasi Vitra
HEPSIBURADA
Pronet
VESTEL

Product or Service Development - Innovation

Aksigorta
Arzum
Dogus Teknoloji
KALESERAMIK
Sigortam.net
Sodexo Benefits and Rewards Services
Vodafone Turkiye

CX Team of the Year

Dogus Teknoloji
Akbank
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