Co-Founder and CEO
Gürol is a seasoned CX professional with 25+ years of experience in developing and implementing customer focused strategies for higher customer satisfaction. In his current role, Gürol is a co-founder of Alterna CX that offers AI-based Voice of Customer solutions in EMEA and North America. Before Alterna CX, Gurol was customer experience director at TeliaSonera Eurasia, overseeing customer experience transformation in 7 countries. Prior to that, he was a partner at Peppers and Rogers Group, a consulting house known as the authority for customer centricity.