Head of Operation BPO,Dubai Technologies
Jephin Mathew is the Head of Operations - BPO at Dubai Technologies. He is a COPC Certified Professional Manager and an ISO Certified Internal Auditor. He has directed multiple projects in the Public and Private sectors, across various industries in the UAE. He is passionate about Customer Experience, Employee Engagement, Continuous Improvement, and Leveraging Technology to Drive Efficiencies. Throughout his career, he has held several leadership positions in the Business Process Outsourcing Space, handling large teams, and continues his quest for excellence.