CX, CRM and Analytics Group Head
Duygu Bayram is the Customer Experience, CRM and Data Analytics Group Head at Teknosa with 14.5 years of detailed experience in customer value creation in Banking, Telecom and Retail sectors. Duygu has a bachelor's degree in Industrial Engineering and a master's in Management.
She is skilled at developing and implementing value-added strategic businesses, customer focused strategies for higher customer satisfaction and loyalty with data-driven insights. She has accomplished many successful digital transformation and CX projects for both online and offline channels with specialized skills in leading teams, managing agile to achieve business objectives. She has international and domestic high-level awards and participated in numerous global conferences. She’s a jury member in prestigious customer experience awards such as International CX Awards and UK CX Awards.