Operation Management Director, CXPA İstanbul Network Leader, Ata Express
Doğukan Kaya is the Operation Management Director at Ata Express. He has more than 14 years of B2C and B2B CX, Operation Management experience in telecommunication and retail industries. He is also the leader of CXPA Istanbul Network. He is skilled in implementing new team structures, building & improving new processes, after sales services management, crisis management and system development. He participated in numerous global conferences. He is an Industrial Engineer from Yildiz Technical University and completed MBA certification program at Koc University.