Head of Sales Development and Excellence, CXPA İstanbul Network Leader, Turkcell
Doğukan Kaya is the Head of Sales Development and Excellence at Turkcell. He has more than 10 years of B2C and B2B CX Management experience in telecommunication and retail industries.
He is also the leader of CXPA Istanbul Network. He is skilled in implementing new team structures, building & improving new processes, after sales services management, crisis management and system development. He participated in numerous global conferences.
He is an Industrial Engineer from Yildiz Technical University and completed MBA certification program at Koc University.