CX Delivery Manager at HSBC UK | CCMP | Strategist
Oya Geron is a Certified Change Management Professional (CCMP) specializing in Customer Centricity. She has 15+ years of experience in communication, brand, customer experience, and change management. She is supporting HSBC CX function to reach their ambitious Customer Centricity targets via B2B digital service transformation as a delivery manager.
She is experienced in industries varied across FMCG, Telecommunications, and Consulting. Oya, has expertise in human-centric design and change, behavior change, strategy formulation and execution, and design thinking. She also provides training on storytelling for change.
She holds MBA and BSc degrees from Middle East Technical University and as a lifelong learner, she continues her training and education mostly on behavior change and design. She is also member of Association of Change Management Professionals. (ACMP) She lives in London with her family.